policies


studio etiquette

due to the intimate nature of pilates, we ask that you silence all cell phones while in the studio.  additionally phone use is not allowed during group classes, as it is a distraction to the other students.  if you need to have your phone for any reason, please notify the instructor ahead of time and step into the hallway or bathroom to make a call during class. 

we have lockers for your personal belongings, however Space Pilates is not responsible for any lost or stolen property.

all classes and sessions are 55 minutes (unless otherwise specified).  if you are late to a class or session the instructor must still end at the scheduled time. 

please do not come into the studio if you are feeling under the weather.


payment

advanced payment is required to schedule any class or session.  classes and private sessions can be purchased online or at the studio. 

all clients authorize Space Pilates to keep a credit card on file to be charged for unpaid services and late cancellation fees.

all packages and studio passes are priced individually (per person) and are non-refundable and non-transferable.

all sales are final. 


misc

Space Pilates respects and values all artists' creativity and individuality and therefore will not censor or alter any music.  if you take offense to certain types of music, please let us know!

to maintain proper form, instructors may use tactile cuing and correcting.  if you prefer not to be physically touched during your class or session, please let us know and we will be sure to respect your personal space. 

if you've added yourself to a class waitlist, you will be automatically added to the roster if a spot becomes available more than 12 hours before the scheduled class.  you have the option to cancel that class reservation with more than 12 hours notice to avoid penalty.  if a spot becomes available within 12 hours of the class, you will be called and can then decide if you would like the spot. 


studio passes

all studio passes will be auto charged monthly to the stored credit card on file.  if you wish to change the card, you may do so through your online MINDBODY account or in the studio. 

all monthly passes will be charged on the same day each month. 

all studio passes require a 30 day cancellation notice.  contracts cannot be terminated without a written doctor's order or other extenuating circumstances.